Shipping policy
Thank you for shopping at kitchlyshop. We strive to get your order to you as quickly and safely as possible. Since we partner with global suppliers to bring you unique products, please read the following shipping information carefully.
Processing and Shipping Times
Order Processing: Orders are typically processed within 1–2 business days after payment confirmation.
Shipping Time: Once shipped, delivery within the contiguous United States usually takes 4–7 business days, depending on your location and product origin.
Total Delivery Estimate: Please allow 2–3 business days (we will try to expedite it as much as possible)
Note: Some items may ship separately if sourced from different suppliers. You’ll receive separate tracking info if applicable.
Shipping Destinations
We currently ship to all 50 U.S. states, including Alaska and Hawaii. Delivery times to these locations may be longer (up to 30 business days).
We do not ship to P.O. boxes, APO/FPO addresses, or international destinations currently.
Shipping Methods Carriers
We use trusted global and domestic carriers including:
· USPS (United States Postal Service)
· UPS
· FedEx
· DHL
· Regional couriers (depending on supplier location)
Your tracking number will be emailed once your order ships. Tracking updates may take 24–72 hours to appear.
The shipping methods and estimated delivery time are provided belows:
|
Shipping Method |
Estimated Delivery Time |
Cost |
|
Express Shipping |
5–12 business days |
$4.99 |
|
Stanard Shipping |
7–12 Business Days |
$1.99 |
Delays and Exceptions
We are not responsible for carrier delays, but we will assist in tracking down your package if it’s significantly delayed. delays may occur because of:
Processing times
· Customs or import inspections (for overseas-sourced items)
· Weather or carrier disruptions
· Holidays or peak seasons (e.g., Black Friday, Christmas)
Tracking Your Order
Once your order ships, you’ll receive an email with your tracking number and carrier link. You can track your shipment on our Track My Order Page If tracking doesn’t update within 5 business days, please contact us.
Order Changes and Cancellations
You may request order changes or cancellations within 12 hours of placing your order. After that, your order may already be in processing or shipped, and we cannot guarantee modifications.
Damaged
If you receive damaged merchandise, please take a picture and email the picture to us at support@kitchlyshop.com right away. We will only replace damaged goods within 48 hours of receiving your order.
Returns and Refunds
Our return policy is separate. Please review our Return Policy page for eligibility, timeframes, and instructions. Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).
Contact Us
Questions about your order or shipping? We’re here to help!
Email:support@kitchlyshop.com
Response Time: Within 24–48 business hours